1. Introduction

These Terms and Conditions (‘Terms’) govern your use of the Every Step Social Care website at www.everystepsocialcare.co.uk (‘the Website’) and the services we provide. By accessing our Website or engaging our services, you agree to these Terms.

Every Step Social Care is a social care provider operating in South East London, United Kingdom. References to ‘we’, ‘us’, or ‘our’ mean Every Step Social Care. References to ‘you’ or ‘your’ mean the person using our Website or services.

Please read these Terms carefully. If you do not agree with any part of these Terms, please do not use our Website or services.

2. Our Services

Every Step Social Care provides the following services:

Independent Social Care — including family support, floating support, and supervised family time
Social Work Assessments — including independent assessments for courts, local authorities, and families
Supported Living — including housing support, reablement, and independence programmes for young adults
Adult Social Care — including home care, live-in care, and personal care for older adults

Our services are provided in South East London and surrounding areas. The availability and scope of services may change. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Website Use

3.1 Permitted Use

You may use our Website for lawful purposes only. You are permitted to:

Browse and read content on our Website
Contact us through our enquiry or appointment forms
Share links to our Website pages

3.2 Prohibited Use

You must not use our Website to:

Violate any applicable law or regulation
Transmit any unsolicited marketing or spam
Attempt to gain unauthorised access to our systems
Upload or transmit viruses or malicious code
Harvest personal data of other users
Impersonate any person or organisation

We reserve the right to restrict or terminate your access to the Website if we believe you have breached these Terms.

4. Accuracy of Information

We take care to ensure that the information on our Website is accurate and up to date. However, we make no warranties or representations that the content is complete, current, or error-free. The information on this Website is provided for general guidance only and does not constitute professional social care advice.

If you require specific advice regarding your circumstances or the care needs of someone you know, please contact us directly to speak with a qualified professional.

5. Referrals and Enquiries

Submitting an enquiry or appointment request through our Website does not guarantee service provision. A formal assessment and, where applicable, commissioning agreement with a local authority or other funding body will be required before services commence.

We will respond to all enquiries as promptly as possible, typically within 2 working days. In urgent safeguarding situations, please contact your local authority’s children’s or adult social care team directly, or call 999 in an emergency.

6. Intellectual Property

All content on this Website, including text, graphics, logos, images, and the overall design, is the property of Every Step Social Care or our content suppliers and is protected by UK copyright law.

You may not reproduce, distribute, modify, or republish any content from this Website without our prior written consent, except for personal, non-commercial use.

7. Third-Party Links

Our Website may contain links to third-party websites for your convenience. We do not control these external sites and are not responsible for their content, privacy practices, or accuracy. Including a link does not constitute an endorsement. We encourage you to read the privacy and terms policies of any third-party sites you visit.

To the fullest extent

8. Limitation of Liability

permitted by law, Every Step Social Care shall not be liable for:

Any indirect, incidental, or consequential loss arising from use of this Website
Loss of data, revenue, or business opportunities arising from Website downtime
Errors or omissions in Website content
Any action taken in reliance on information provided on this Website

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

Our liability in connection with the services we provide is governed by our individual service agreements with clients and commissioning bodies.

9. Safeguarding

Every Step Social Care has a duty of care and a legal obligation to safeguard children, young people, and vulnerable adults. If we receive information — whether through our Website, an enquiry, or in the course of service delivery — that leads us to believe a person is at risk of harm, we may be required by law to refer that information to the relevant statutory authority, regardless of any confidentiality expectations.

This is a legal obligation, not a choice, and forms part of our safeguarding policy, which is available on request.

10. Complaints

We are committed to providing high-quality care and are always willing to hear your concerns. If you are unhappy with any aspect of our Website or services, please contact us:

Email: info@everystepsocialcare.co.uk

Address: South East London, UK

We aim to acknowledge all complaints within 5 working days and resolve them within 28 days. If you remain dissatisfied, you may escalate your complaint to the relevant regulatory body (e.g., the Local Government Ombudsman for adult social care, or Ofsted for children’s services).

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our Website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.